Sally Foley-Lewis

Queensland, Australia

OPENING KEYNOTE:

The Five Habits of High Performing Middle Managers

Too many people are encouraged into middle management without the right preparation.

Too many leave middle management because they aren't supported, developed or have clear direction.

Too many stay in middle management because they feel stuck, not getting a chance to step up.

Whether middle managers are unprepared, unsupported or stuck, they often unjustly get a bad rap. And I should know, I've been one, and I've also sate at every level of an organisation: from being at the front line to being the CEO, so I've seen middle managers from each vantage point.

And there's no other role in an organisation that is as perfectly positioned to lead up, down and across.

In this opening keynote, you'll explore how finding, harnessing and leveraging five core habits is the foundation of showing up, speaking up and standing out - being your best self.

Confidence is integral for success and I'll show how clear understanding of your value, and how being perfectly positioned, helps boost your confidence, amplifies your leadership and ensures greater employee engagement.

Sally Foley-Lewis inspires managers to be high performing, purposeful and productive. She ensures people reach their potential. Sally's presentations and programs positively impact confidence, leadership and results. A multi-award winning global Certified Professional Speaker, Sally has also authored many books. The drive to support and skill managers comes from her own CEO and senior leadership experiences. Through presentations, keynote speeches, workshops and coaching - online and face-to-face - Sally skills managers, boosts productive, confidence and self-leadership.

www.sallyfoleylewis.com

Neerja Singh

India

The Age Smart & Age Ready Manager

An unprecedented generational change is happening at both ends of the work spectrum today. Employees are living longer but the power is moving younger. Plain intelligence boasts three separate components: Digital intelligence, Emotional intelligence and Social intelligence.

Each generation is entering their careers with different paradigms and unique lenses. Take factors such as attitude towards authority, communication style, motivating skill, feedback loop and evaluation, dealing with change...there is a new diversity at play.

Although multi-generational teams are desirable for innovation and creativity, it is the middle ground that will decide whether this new diversity will be a help or a headache. And since, there is no microwave in the market for leadership skills yet, it is the middle management that will have to learn to build trust and respect between generations.

In an era of youth cult, ageist assumptions and our longevity future, the middle manager will have to be both age ready and age smart!

In this session middle managers will:

• Understand the new diversity and reasons why
• Appreciate what it takes to connect the generations
• Learn the 8 benefits of age diversity in the workplace
• Examine how to integrate generational differences at work
• Dive into the art of reverse mentoring
• Begin to think mentor, not just manager

A millennial in spirit, with the benefit of hindsight, Neerja Singh is the Seenager or the Senior Teenager. Four generational books, a YouTube channel on gen-next, a professional column called ‘A step ahead’, and a TEDx talk entitled “The Unaffordable Cost of Generation Gap”, Neerja helps harness generational diversity @work and @home. A certified virtual presenter, Neerja represents the PSAI on the Global Speakers Federation Board and was invited to speak at the Global Speakers Summit 2022 Dublin, Ireland.

https://neerjasingh.com/

Jonathan Low

Malaysia

Transformational SHIFT for SUCCESS at work and life

Change in our lives is mostly reactive, triggered by a crisis, a choice or just by chance. In either situation, we must make a choice – do we make the change, or not. This session will inspire you to leverage change as a key differentiator to stay relevant in today’s competitive and VUCA landscape.

• Leverage change and shift mindset as a key differentiator to stay relevant in today's VUCA world
• Embrace change and overcome resistance from within with pragmatic tools
• Be empowered to make decisions that will shift these restraining forces to change
  

Jonathan Low centers his conference keynote speaking and leadership coaching work with organizations and senior executives to measurably improve their leadership effectiveness, growth development, and business performance, especially in the areas of Sales Performance, Service Quality, Leadership Communication, and Team Development. He believes that "Increased self-awareness accelerates professional relations and business success".

Jonathan has more than 30 years of in-depth executive experience in leadership, sales management, customer experience, and has successfully delivered his high-energy, engaging, and transformational keynotes to audiences globally.

https://www.globalsuccesslearning.net

Toni Miranda

Philippines

Unlock the Power of Self-Awareness to Amplify your Influence

By attending this session you will:

• Recognise the importance of self-awareness in leadership success
• Learn how to cultivate self-awareness
• Understand how to acquire motivational intelligence
• Be encouraged to apply self-awareness in amplifying their influence
• Be intentional in leaving an inspiring legacy

Toni Miranda is a top global motivational speaker, Certified Image Consultant, and a Reiss Motivation Profile® Master. Since establishing Radiance Image Consultancy in 2017, she has helped leaders who struggled with clarity and confidence, amplify their influence through her gospel-rooted programs. Thus, Toni has gained credibility as a leadership expert and an authentic and Christ-centered motivational speaker. Because of all these exceptional qualities, she has become known as “the radiant influencer”.

https://www.toni.ph/

Dr Philip Merry

Singapore

TeamSynchronicity™: Creating Quantum Results

We are living in a world of uncertainty and ambiguity which demands a change in the rules that teams live by. To navigate the new world of teams we must release the grip of Newtonian linear logic and embrace the Quantum mindset which recognises that human beings are at our core, connected energy. It is a paradigm shift that will unleash our creativity, curiosity, and adaptability, attract synchronicity and create quantum results.

To do this middle managers need to know how to create TeamSynchronicity™.

THE 8 SECRETS OF TeamSynchronicity™

1. MISSION OWNERSHIP: each member is committed to a meaningful team mission.

2. VALUES AND ALIGNED BEHAVIOUR: there is an agreed upon set of values and aligned behaviours to achieve the team mission.

3. HEART/BRAIN COHERENCE: brain and heart work together, and there is mental and emotional coherence throughout the team.

4. SKILL SUFFICIENCY: the team has both the skills and styles needed to achieve results.

5. AUTHENTIC SELF: each member understands and contributes their authentic self.

6. TRUST AND SAFETY: there is a trusting climate where all members are valued, can be depended on to keep their promises; and to speak up on difficult issues.

7. RESULTS FOCUS: there is a constant focus on achieving mission results.

8. QUANTUM MINDSET: members know how to navigate from a Newtonian to a Quantum mindset and how to look out for synchronicity.

In this cutting edge session Dr Philip Merry will introduce you to ideas that will transform your won team management and leadership as well as your team.

Dr Philip Merry is the originator and world leader in TeamSynchronicity™, has focused on teams and leadership of teams since 1980;  and has conducted team sessions in 63 countries with government and corporate organisations. British by birth Dr Merry has been based in Singapore since 1990 and is a Master Belbin Educator having accredited over 400 facilitators as Belbin Team Role coaches. Dr Merry has a Master’s Degree in Business and Management Research from Henley Business School, and is the only person with a grounded theory PhD in Synchronicity and Leadership as well as 22 further certifications in a variety of team and leadership tools. Philip is also a Senior United Nations Team Facilitator, and was once a London taxi driver!

www.PhilipMerry.com

David Price

Western Australia, Australia

Networking for Middle Managers

Love it or hate it, networking is here to stay - live, virtual or both. Some people generate all their business contacts, leads and new business from networking. Others get nothing. What's the difference?
In this session you'll find out how to make networking easy and profitable.

Even if you are not in business or looking for leads, but work in an organisation as a manager, networking is a great source of learning new ideas, the latest trends and ways to make your life and work easier and more rewarding.

At this session you'll learn. You'll laugh. And then you'll learn some more.

• Know how to get in the "zone" to network effectively
• Know at least 9 questions to ask to start a conversation
• Know how to politely escape from a boring or negative person
• Know the 5 must "do's" when you are networking
• Know the 5 must "not do's" when you are networking
• Know how to choose the right events to attend

David Julian Price has been speaking, consulting and training for over 35 years. That's a long time and thousands of people in audiences all around the world. He has collected lots of wisdom which he shares with his audiences in a unique blend of knowledge, humour, inspiration and challenge. He has qualifications, awards and accolades as long as your arm but none of those really matter because David's skill is connecting with people and shining a spotlight on their hidden gems.

www.davidprice.com

Rikki Arundel

United Kingdom

How to make your workplace more LGBTQ inclusive

Research indicates that 20% of Gen Z interviewed (aged 18-26) identify as LGBTQ. For Millennials (aged 27-42) it’s 11% and Gen X and Baby Boomers around 3%. What this means is that new employees are far more likely to identify as LGBTQ than their managers, and this is just one major cultural change managers face in the workplace today. Currently 60% of LGBTQ employees cover, keep their identity secret - but not so with Gen Z, 25% of whom identify as transgender and/or non-binary.

Rikki is themselves a baby boomer, one of the 3% and has lived through the dark days of secrecy, came out as trans, now identifies as non binary and has delivered awareness training and support for over 20 years. In this interview they will share their experiences, the good and the bad, and help us to understand how to make our workplaces more LGBTQ inclusive.

• Understand the challenges facing LGBTQ employees
• Understand how to personally be more LGBTQ inclusive
• Understand how to make their organisation / team more LGBTQ inclusive
• Be comfortable with using preferred pronouns
• Be comfortable challenging LGBTQ based discrimination and harassment
  

After 25 years in middle and senior management, Rikki Arundel became an award winning keynote speaker and founded the UK Professional Speaking Association. In 2002 their speaking career almost ended when they changed gender.

Faced with considerable discrimination, Rikki completed a master’s degree in gender research and established themselves as a social entrepreneur, diversity speaker and presentation skills coach, working with organisations keen to create a more inclusive workplace and delivering two successful TEDx talks.

https://rikkiarundel.com

Dr Irena Yashin-Shaw

Queensland, Australia

Intrapreneurialism: The new essential leadership skills for middle managers

Intrapreneurial leadership is essential for organisations that wish to thrive in the new world of work. As our world becomes increasingly disrupted leaders at all levels play a crucial role in readying their workforce, liberating the talent of their people and transforming their organisation.  

This presentation will help middle managers appreciate why intrapreneurial leadership is now more important than ever and how they can be effective intrapreneurial leaders.

• Understand the importance of intrapreneurial leadership, how it is different from traditional leadership and why you need to be an intrapreneurial leader
• Know how to apply the seven skills of intrapreneurial leaders within your current role to increase your leadership effectiveness
• Discover which stage you are at with your own professional intrapreneurial journey and what you need to do next to further develop

Due to unforeseen circumstances, the above session has not been able to be provided. In place of this, is Irena's session from the 2022 Muster. Be assured it is on topic and totally relevant and useful for you to learn about, and tap into your, Intrapreneurialsim.

Dr Irena Yashin-Shaw is a master educator, academic, author, speaker and entrepreneur who has dedicated her working life to the liberation of human potential. She has a PhD in creative problem-solving and a Masters in Adult Education. This means that she brings a combination of deep, academic knowledge, real-world entrepreneurial experience and skilled education practice to her work - which is to harness the vast reservoir of untapped talent within workplaces. Her mission is to empower people to use their creativity and intrapreneurial talent to solve complex problems which create value in their organisations and beyond.

https://drirenayashinshaw.com

Nejat Abdurahman

New York, USA

Self-Leadership: The Art of Managing Up

Join us for this impactful and informational session featuring Nejat Abdurahman, Founder of N-BAC. Nejat will share what it means to effectively manage-up and five actionable insights to take charge of your career, plus more.

Great leaders do not leave the management of their career to chance, they are proactive and manage up effectively. They do not do it by bragging or arrogantly sharing their achievement, nor by tooting their own horn, and definitely not by kiss-a**ing their boss.

There is an art to managing-up and Nejat will walk you through the steps you can take to manage-up and be in charge of the direction your career takes.

At the end of this session, you will walk away knowing what it means to effectively manage-up and with five actionable insights to take charge of your career and

• Get recognised, appreciate and most importantly compensated for the value that you and your team add to the organisation
• Ensure that your boss and other leaders in the organisation sponsor you, invest in you, and present you with opportunities that are right for you, and
• Influence decision making and inspire others (even if you do not have a title)

Helen Mac

New South Wales, Australia

Creating 'Best Possible' Results

Maximising the effectiveness of your team (and your relationship with your boss)

Is your team producing the results you need? Are they delivering to their capabilities?

As we continue the process of stabilising business operations after the recent tumultuous times, middle managers need to maintain a mindset focused on maximum output while minimising stress for themselves and their teams.

This presentation will introduce two key questions and three specific steps to give you the power to mobilise your team and enhance your relationship with your manager & peers. You’ll gain ideas to support your team to boost their results and learn an extra layer to add to your next goal setting session.

• Understand how to empower your team to manage priorities more effectively
• Be more assertive in workload conversations with your manager
• Build on successful outcomes and maintain productivity levels

• Identify the missing piece in most goal setting strategies
• Tap into an achievement mindset to boost results
  

Helen Mac is passionate about maximising opportunities for businesses and people. With a Bachelor of Psychology followed by decades of experience developing leaders and team members around the Asia Pacific region, Helen has worked with thousands of people to improve results in their work and their lives. She has authored and contributed to six books, including “Secrets of Business Builders Exposed”, and written & delivered hundreds of customised presentations, workshops & seminars.

www.helenmac.com

Sally Foley-Lewis

Queensland, Australia

Leading in a Hybrid World

"But I can't see them, how do I know they are working?"

"The team think I'm monitoring them but it's the tech that tracks all that stuff. I hate it as mush as they do."

"How do I engage with everyone when they are scattered all over the place?"

When I lived in Longreach – in outback Australia – pre Skype, pre Zoom, pre-Facetime – every week I stared at the speaker on a landline telephone wondering who was that speaking, what’s so funny, what’s the in-joke, why are they all talking at once, why am I on this call?!?!?

My boss was amazing at keeping me in the loop but there were moments where I felt completely left out. Leading a team who are dispersed requires a fresh approach that conventional leading doesn’t achieve.

COVID has well and truly left a legacy! It has wreaked havoc on what we all thought was a ‘normal’ way of working. Therefore skills for leading and managing your people needs to expand and adjust. With some workers required to be on-site; others wanting a work from home arrangement; some wanting a blend; and organisation’s and governments wanting the economy to improve (yep, this impacts hybrid), this leaves today’s leaders with the challenge of leading and managing a hybrid team.

Shifting from being able to see and engage face to face to a blend of local and remote arrangements requires leaders and managers to re-think how they approach their role, productivity and performance, and still get their own work done. All without burnout!

• Identify potential issue and concerns and how to resolve them quickly and effectively
• Explore strategies to engage the team and help them feel connected and stay productive, no matter where they are located
• Learn how to measure and conduct performance conversations across the hybrid team
• Identify issues related to proximity and resolve them effectively to avoid negatively affecting the team culture
• Explore the silver linings of a hybrid team and how to leverage these for productivity, performance and profit
  
• Identify boundaries that help sustain you and your team's respectful, professional snd productive working relationships

Sally Foley-Lewis inspires managers to be high performing, purposeful and productive. She ensures people reach their potential. Sally's presentations and programs positively impact confidence, leadership and results. A multi-award winning global professional speaker, Sally has also authored many books. The drive to support and skill managers comes from her own CEO and senior leadership experiences. Through presentations, keynote speeches, workshops and coaching - online and face-to-face - Sally skills managers, boosts productive, confidence and self-leadership.

www.sallyfoleylewis.com

Jackie Handy

United Kingdom

The Power of Inclusive Leadership: removing fear and taking action

As soon as 'Diversity, Equity and Inclusion' is mentioned, the room goes quiet and people start to panic. The fear of saying or doing the wrong thing or having already made mistakes can literally prove paralysing. And yet, by gaining a greater understanding of what DE&I really means and how to ensure that, as a manager, you have the tools and knowledge to make a difference is what starts to change that. Progress only happens when we acknowledge the inadequacy of what has gone before. But that isn't something to be feared or for you to feel guilty about.

Jackie is passionate about making DE&I a less scary topic. After all, if progress is to be made we need to understand the benefits to changing. She believes that it is the small steps that lead to BIG change. And by removing fear from the process you will leave with the tools to take action. Action that will benefit you and your teams. So, come on in...

• Know how our unique map of the world influences us
• Bust the myth about 'privilege'
• Understand why words matter and how we can adapt our language
• Understand why allyship is so important
• Be able to take small steps right now and create a better business for the future

Specialising in Diversity, Equity & Inclusion and its alignment with inclusive leadership, Jackie Handy has seen both sides of the coin. She knows first-hand how exclusion feels and now her mission is to ensure everyone feels safe, valued and understood at work.
Jackie engages and encourages leaders and team managers to think and act differently and become more consciously inclusive. The rewards include a workforce who are true to themselves, motivated and successful, a diverse talent pipeline, as well as stronger brand positioning. Jackie is a TEDx and event speaker, consultant, trainer, creator of the BRAVEwork inclusive leadership programme, and author of ‘The little book of Belonging’

http://www.jackiehandy.com/

Lindsay Adams OAM

Queensland, Australia

Getting people to Say Yes when they would normally Say No

Relationships are the single biggest factor underpinning all business dealings in the business world today. If you want to be a great middle manager, you need to be relationships focused.

In this session you will learn how to quickly identify anyones behavioural style and adjust your behaviour to fit their style. If you lean in close to their style, you will get into relationship quicker and be able to change others' perceptions and attitudes and ultimately gain their agreement and co-operation.

• Understand the behavioural preferences of your staff and key stakeholders
• Learn how to influence their style
• Understand why people are different to you and how to get on better with them
• Understand the reasons why some middle managers fail in getting their point across
• Learn how to work with the strengths of each member of your team
• Achieve better results for your organisation as a whole through team work and communication.

Lindsay Adams OAM is a practiced speaking professional, workshop facilitator and relationship marketing specialist. With over 20 years relationship marketing experience, Lindsay’s focus is on building effective relationships and generating more sales in less time by doing business by relationship.

Lindsay was awarded a Medal in the Order of Australia (OAM) on Australia day 2020 for his services to the professional speaking industry.

https://24x7assessments.com.au/